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2022 PRIM&R Annual Conference

QA/QI and Postapproval Monitoring

B20 - Best Practices for Communicating QA/QI Findings to External Groups

Monday, December 12, 2022

1:30 PM – 2:30 PM ET

Location: On-Demand

Presenter(s)

Karya Ottey, CIP, MA, PHD

Nathan Kline Institute for Psychiatric Research , New York
CP

Challace Pahlevan-Ibrekic, MBE, CIP

Institute of Health System Science, Feinstein Institutes for Medical Research, Northwell Health
New York, New York
April Smith, CIP (she/her/hers)

Saint Luke’s Health System, Missouri/Kansas

QA/QI happens within committees, but there is not necessarily a universal method for communicating findings to researchers, committees, or departments when appropriate. What strategies can be used for communicating that improvement is an expectation, not an undue burden (and not just in the context of updates in regulations)? What information should be shared and in what way? What are the federal/sponsored reporting requirements and timeframes? When should we include other committees, department chairs, and/or institutional leadership? Using case scenarios, attendees will have the opportunity to hear about and share best practices on communicating findings.

Learning Objectives:

Discuss how to establish program goals and/or a rubric for handling findings (e.g., noncompliance vs. educate and correct)
Consider ways to deliver findings back to researchers, committees, and/or departments, and when that information should be delivered
Explore how to establish rapport with the research community, and the downfalls of poor communication